Ruby Front Bulkhead rectification

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The problem was reported to Swift and Swindon Caravans and whilst the dealer was quite happy to take responsibility for the repair (under the 10-year body shell warranty) neither wanted to either a) Approve the van as safe to tow or b) Provide transport of the caravan back to Swindon caravans.

I wasn’t happy to tow the van, fearing that we would cause yet more damage as the front end oscillated up and down, slowly detaching further from the chassis – so initially decided to proceed with a DIY repair. That way we could salvage many of our early trips – although given the persistent cold and wet weather which has blighted the UK this year, maybe that wasn’t the greatest of plans! This bulkhead detachment is a known problem and there’s a very clear Swift procedure about how to rectify it, along with a full menu of products required.

For information, the Swift procedure is attached below.

The items were all available on eBay but it would take a few days before they all arrived. The most important item, the specialist construction adhesive / sealant never arrived. Apparently the Hermes driver couldn’t find Sainsburys in Paignton (click and collect) so presumably tossed it into the nearest field.

Anyhow, whilst waiting for products, Swindon Caravans called and the Service agent had escalated the issue internally and with Swift and they conculded that Swift would collect and Swindon Caravans would repair. Collection took place on the final day of our 3 week stay at Ramslade – all very professional and courteous.

Collection was handled by CADS Caravan Transport from Wigan and if I needed caravan transport in the future, I’d be sure to give them a call.

Return to base…

Aware that caravan dealers are extremely busy post Covid-19, our repair slot at the end of June seemed acceptable. We booked a Static caravan in the New Forest for 10 days (in fact, not much more expensive than at pitch with the Caravan and Motorhome club!) and on day Two, recieved a call from the Service Manager at Swindon Caravans to say Ruby was fixed and ready to go!

The service we have received from Swindon Caravans has just been fantastic over the 6 years we’ve owned this van. Yet another great result turned around super-quick.

Thursday 27th May 2021 was the earliest date we were able to collect the van. Everything appears to be in order with all the conrner steadies properly aligned and it’s also clear that the repair has been performed on both the nearside and offside front bulkhead.

Other than that, there really isn’t anything much to see.

Repaired Front Bottom End